Technical Support

A funny joke i found on te net.

I worked in technical support at Silicon Graphics about a year ago, and I was part of the group that was first in line to handle problem calls. Oh, joy. Being only eighteen at the time, my experience in the field of technical support was somewhat limited, but I could still handle my own.

Now, as you may or may not know, SGI sells top of the line computers used in many different industries. On average, they're about three times as expensive as personal PCs and are meant to be used by professionals in the industries they're used in.

Anyway, the following call came in:

Facebook Makes Improvements to the Like Button

from webpro news

Facebook announced today that it is releasing some new features for the Like button social plug-in. There is now commenting for the iFrame version, publishing to connected users via the Graph API, and "more robust" analytics.

"Now, when a user adds a comment to the iFrame version of the Like button, a larger, more prominent story will be shared with the user’s friends. In the past, we’ve seen comments result in increased distribution and referral traffic," says Facebook Platform product manager Austin Haugen.

Mozilla Firefox 4 Beta 1 Has Been Released

from WebPro News

Recently Mozilla unleashed Firefox 4 Beta upon the world, and most of us couldn’t be happier. The latest edition, of the world’s second most popular browser, has been in discussion for well over a year now… but the wait is finally over, you can download it here.



What makes Firefox 4 Beta so special, compared to its earlier editions? Not only did Mozilla redesign the user interface they've also incorporated a ton of new features. Check out the list below from Mozilla's release notes.

Facebook Set To Close Gift Shop

From WebPro News

Facebook will be phasing out its virtual gift shop and closing it on August 1, the company announced in a blog post Thursday night.

So what does this mean? The Facebook Blog provides more details. "The gifts you've already received on your Wall will remain visible, and you still will be able to view your sent and received gifts on your gifts page."

Online Subscriptions Driving Magazine Sales

from WebPro News

Online subscription will generate 24 percent of new business sales for magazines in 2010, according to a new report from the Magazine Publishers of America (MPA).

The percentage of subscriptions generated from the Internet has increased steadily since 2006:

"Magazine publishers are being smart about leveraging online marketing opportunities to expand their audience, grow readership and increase subscription revenues," said Nina Link, President and CEO, MPA.

Facebook Testing Facial Detection for Tagging in Photos

From WebPro News

Facebook is testing some new features for photos. One such feature is a new way of tagging people.

"People love tagging their friends and family in photos, but we've heard that it can be a tedious process. You now can add tags with just a couple of clicks directly from your home page and other sections of the site, using the same face detection technology that cameras have used for years," explains Facebook's new product manager for Photos, Sam Odio. "We're running a limited test of this technology so you may not see it yet."

Google Introduces Real-Time Blogger Stats

From WebPro News

Traffic mongers and general-purpose stats hounds now have another compelling reason to use Blogger: last night, a statistics tool called Blogger Stats was introduced, and believe it or not, it in some ways one-ups Google Analytics.

The first advantage of Blogger Stats is that it's integrated, meaning Blogger users won't have to deal with separate products and logins.  The second improvement - and this is where the appeal to certain people lies - is that the stats relayed by the new tool are delivered in "near-real-time."

A post on the official Blogger in Draft blog explained, "You can see which posts are getting the most visits and which sites are sending traffic to your blog right now.  For example, if a reader shares one of your blog posts on Twitter and the post is getting lots of clicks, you will see a traffic increase in Blogger Stats almost instantly, with the particular Tweet mentioning your post being identified as the traffic source."